Question 1

What happens when internet connectivity drops or power fluctuates at our facility?

Accepted Answer

TKS Nexa biometric terminals and attendance devices run completely autonomously. Recognition checks and turnstile relays trigger locally in sub-seconds without contacting cloud servers. Attendance punches are buffered in secure on-device encrypted storage with exact timestamps. Once internet connectivity is restored, all saved logs auto-synchronize to your cloud database with zero duplicate records and zero data loss.

Question 2

Can we connect our existing biometric fingerprint or face scanners?

Accepted Answer

Yes. TKS Nexa is hardware-agnostic and supports standard HTTP/TCP push protocols, standalone IP relays, and Wiegand controllers from popular manufacturers including ZKTeco, Hikvision, Dahua, and biometric turnstiles. Our technical team assists with terminal network pairing, subnet routing, and firmware validation during your trial.

Question 3

How does the facial recognition algorithm prevent buddy punching and photo spoofing?

Accepted Answer

Terminals utilize dual-lens visible light + infrared (IR) cameras with 3D structured light liveness detection. The system inspects skin micro-textures, thermal signatures, and depth to instantly reject printed photos, tablet screens, and silicone masks. Biometric facial features are converted into irreversible 512-dimensional mathematical vectors—raw employee photos are never exposed or transmitted unencrypted.

Question 4

How does the shift engine handle overnight schedules crossing midnight and rotating rosters?

Accepted Answer

TKS Nexa provides a dynamic 24-hour shift engine. Shifts that span across midnight (e.g. 8:00 PM to 4:00 AM) are properly assigned to the commencing work-date. You can define configurable grace arrival windows (e.g., 15 minutes), half-day thresholds, late penalty tiers, meal break deductions, and custom weekend/gazetted holiday overtime multipliers per department.

Question 5

How can remote field engineers, sales staff, or off-site teams log attendance?

Accepted Answer

Off-site staff use the secure TKS Nexa Self-Service Mobile Web Portal with GPS geofencing and mobile selfie verification. Administrators can designate authorized geographical radiuses around client premises or allow mobile check-ins with tamper-proof coordinate logging. Staff can also submit Official Duty (OD) regularization requests with mandatory attachment proof.

Question 6

Can we manage multiple separate campuses, head offices, and regional branches under one account?

Accepted Answer

Yes. TKS Nexa is architected for multi-campus institutions. You can configure Headquarters, Regional Offices, and Branch Campuses with specific building wings and gate zones. Employees can be restricted to their assigned home campus or granted multi-campus roaming access with automatic gate recognition across all institutional facilities.

Question 7

How does the leave management system handle annual quotas, carryovers, and approvals?

Accepted Answer

HR Admins can define custom leave categories (Annual Paid, Sick/Medical, Casual, Maternity/Paternity, and Unpaid) with yearly quotas, monthly accrual schedules, and max carryover limits. Applications follow a multi-tier approval hierarchy (Reporting Manager → Department Head → HR Admin). Leave balances update automatically upon approval, and medical documentation can be required.

Question 8

How is our institutional data isolated and secured against unauthorized access?

Accepted Answer

Every organization operates within dedicated organization and tenant isolation with separate database schemas, isolated storage buckets, and strict security guards. We enforce AES-256 encryption at rest, SSL/TLS in transit, and granular Role-Based Access Control (RBAC). Raw facial templates are encrypted using one-way mathematical hashes compliant with ISO 27001 data protection standards.

Question 9

Why is TKS Nexa more cost-effective than legacy enterprise suites charging PKR 35,000–45,000/month?

Accepted Answer

Traditional HR suites force clients into rigid, all-in-one bundles packed with dozens of unused modules and expensive annual lock-ins. TKS Nexa provides modular freedom starting at PKR 5,499/month. You only pay for the exact active employee seats and biometric terminals you operate, with the freedom to activate add-ons (Device monitoring, Helpdesk, Automations) on demand.

Question 10

What happens if we hire additional staff or install more biometric gates mid-cycle?

Accepted Answer

You can scale instantly without waiting for contract renegotiations. Through the self-service Marketplace in your management console, you can purchase 50-employee seat packs or additional terminal licenses at prorated rates. Capacity increases immediately without system downtime or operational disruption.

Question 11

What payment methods are supported for subscription billing and add-ons?

Accepted Answer

We support both local Pakistani payment rails and international cards: Direct Bank Transfer (IBAN) with online payment proof upload, JazzCash, Easypaisa, and major credit/debit cards (Visa, Mastercard, UnionPay). Official sales tax invoices, NTN compliance details, and downloadable payment receipts are automatically generated for every transaction.

Question 12

Is there a free trial, and do we need to purchase hardware up front to test the system?

Accepted Answer

We offer a full-featured 14-day cloud evaluation with zero upfront commitment. You can explore the complete admin portal, configure shifts, test employee self-service, and connect a test biometric terminal or simulated device. Our technical onboarding specialists assist with network topology planning and terminal setup free of charge.

Question 13

Can TKS Nexa export attendance records to our existing payroll or ERP software?

Accepted Answer

Yes. TKS Nexa provides one-click export tools in Excel, CSV, and PDF formats structured for direct ingestion into popular payroll packages. Furthermore, our secure REST APIs and real-time punch webhooks allow direct programmatic synchronization with enterprise ERPs including SAP, Oracle, and custom institutional accounting systems.

Question 14

Can accidentally deleted employees, shifts, or department records be recovered?

Accepted Answer

Yes. TKS Nexa incorporates an enterprise-grade Soft-Delete Trash bin across all entities (Employees, Campuses, Offices, Shifts, and Devices). Deleted records remain safely in Trash until explicitly purged by a Super Admin and can be restored with a single click without losing historic attendance records or permission relationships.

Question 15

What is your cloud uptime SLA and how frequently is data backed up?

Accepted Answer

TKS Nexa maintains a 99.9% cloud uptime SLA backed by redundant high-availability cloud infrastructure. Databases are backed up continuously with point-in-time recovery capabilities, automated daily off-site snapshots, and SSL/TLS end-to-end transport encryption.

Question 16

What level of technical support and implementation assistance is provided?

Accepted Answer

All plans include comprehensive documentation, administrator guides, and access to our integrated Helpdesk ticketing portal. We provide onboarding consultation for terminal network topology, static IP configuration, turnstile relay wiring, and admin training. Priority SLA add-ons are available for 24/7 mission-critical institutional operations.

Question 17

How does TKS Nexa combine physical on-site cameras with mobile smartphone attendance?

Accepted Answer

TKS Nexa utilizes a hybrid attendance architecture. On-site physical terminals and gate cameras record high-throughput arrivals at building entrances and turnstiles, while the TKS Nexa Mobile App allows employees and faculty to clock in directly from their desks or field stations. The central cloud platform seamlessly cross-correlates both data streams into a single unified timesheet without duplicate records.

Question 18

Why is smartphone GPS and camera attendance alone often not sufficient for strict institutional security?

Accepted Answer

Standard mobile-only attendance systems rely on basic phone GPS and unverified camera selfies, which are notoriously susceptible to mock-location GPS spoofing apps, emulator replay attacks, and proxy "buddy-punching". TKS Nexa solves this vulnerability without requiring expensive Bluetooth beacons or NFC tags by combining on-device 3D liveness detection, hardware Keystore signing, OS integrity attestation (Google Play Integrity & Apple App Attest), multi-vertex polygon geofencing, and Adaptive Physical Camera Corroboration with on-premises gate cameras.

Question 19

What is the Attendance Trust Score (0–100%) and how is it calculated?

Accepted Answer

Every mobile attendance check-in is evaluated by our multi-factor trust engine on a 0–100 scale based on four cryptographic signals: (1) Biometrics & 3D Liveness (40 pts) ensuring live human presence; (2) Registered Handset Binding (30 pts) verifying the punch originates from the employee’s enrolled smartphone; (3) Campus Polygon Geofencing (20 pts) validating high-accuracy coordinates inside the authorized perimeter; and (4) Travel Velocity Continuity (10 pts) checking plausible distance and travel time between consecutive punches.

Question 20

What do the different Trust Levels (High Trust, Under Review, Flagged) mean for employees?

Accepted Answer

Trust levels provide clear, constructive feedback rather than punitive accusations. High Trust (80–100%) means all biometric, handset, and campus polygon signals matched cleanly. Under Review (60–79%) occurs when a minor anomaly was detected—such as clocking in from a newly changed replacement phone or near a perimeter boundary—which is accepted for payroll but queued for administrative awareness. Flagged Anomaly (

Question 21

What is Adaptive Physical Camera Corroboration and how does it work?

Accepted Answer

Adaptive Corroboration bridges mobile convenience with physical camera security. When an employee clocks in via mobile, the server dynamically evaluates their risk profile. If the punch carries elevated risk (such as an unverified handset or boundary uncertainty), the system initiates a step-up challenge requiring on-site camera recognition. The moment any registered campus camera, entrance turnstile, or corridor terminal sees the employee, the challenge is automatically verified in real time.

Question 22

How does bulk employee directory import via CSV or Excel work when onboarding hundreds of staff at once?

Accepted Answer

TKS Nexa provides an enterprise bulk import wizard allowing administrators to upload full employee directories via standard CSV or Excel sheets. The system performs dry-run schema validation, verifying employee codes, unique CNIC numbers, email addresses, and campus office mappings before committing records. If errors are detected, line-by-line correction reports are provided. Additionally, biometric photo archives can be bulk-uploaded in ZIP format to provision facial recognition templates in one pass.

Question 23

Can we set up custom workflow automations to alert HR or line managers when someone is repeatedly late?

Accepted Answer

Yes. Through the Automated Workflow Builder, administrators can configure trigger-based rules without writing code. You can listen for events such as "Consecutive Late Arrivals", "Unapproved Absence Exceeding 2 Days", or "Missing Check-Out". Using multi-condition logic gates (AND/OR), the workflow can automatically dispatch targeted email notifications to reporting managers, flag attendance trust records, or trigger official duty clarification requests.

Question 24

What happens if an on-premise attendance hardware controller crashes or reboots unexpectedly during operation?

Accepted Answer

Every on-premise TKS device includes an autonomous system watchdog service. If an unexpected power cut, OS reboot, or network crash occurs, the watchdog automatically recovers the background sync worker within seconds of system boot. All punch events recorded by physical turnstiles or gate cameras during the offline period remain safely preserved in local memory and immediately replay to the cloud upon restoration, while an incident alert is sent to the central platform operations deck.

Smart Attendance. Built for real operations.

Offline Resilience. Capture scans without internet.

Automated Operations. Eliminate payroll disputes.

Tired of Paying PKR 35,000 to 45,000/month for Overpriced Software?

Rigid Software Bundles

TKS Nexa Modular Freedom

Everything needed for dependable attendance

Facial recognition

Offline attendance sync

Shift management

Role-based access

Analytics and exports

Leave and approvals

Engineered for Biometric Devices & Devices

Facial AI Terminals

Offline Memory Hubs

Turnstile & Door Relays

Mobile Field Badging

Three steps to Smart Attendance

Connect locations

Prepare your workforce

Operate with context

Trusted by Institutions Everywhere

Enterprise Standards & Integrations

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